PAIA Manual

This PAIA Manual relates to Kimberly Gareeb Booking and the businesses using this booking platform. Principal place of business: Suite 127 Block D, Millennium Business Park, 19 Edison Way, Century City, Cape Town, 7441.

Contact bookings@kimgareeb.co.za or WhatsApp +27 840 654 302. The private-body and Information Officer details must be confirmed by Kimberly/legal.

The Information Officer is responsible for PAIA and POPIA request handling. The named Information Officer and any Deputy Information Officer details must be completed and approved before this manual is final.

A requester may submit a PAIA request using the prescribed Information Regulator forms and must provide enough detail to identify the requested record, the requester, the right being exercised or protected, and the preferred access method.

Access may be refused where PAIA permits refusal, including where records contain third-party personal information, confidential commercial information, privileged material, or other protected records.

Records may include booking and inquiry records, client contact details, service and price records, payment records, business profile information, staff and resource scheduling records, correspondence, email template records, audit logs, supplier/operator records, and website content records.

Some records are available on the website without a PAIA request, including public booking information, Terms, Privacy Policy, FAQs, and this PAIA Manual.

The platform processes personal information for bookings, payments, inquiries, quote preparation, confirmations, reminders, support, fraud and abuse prevention, accounting, legal compliance, and business administration.

Data subjects may request access, correction, deletion, or objection where POPIA allows, using the contact route in this manual or the Privacy Policy.

Records may be shared with staff, payment providers, email and messaging providers, hosting, database and storage providers, security providers, professional advisers, and regulators where required.

Some providers may process information outside South Africa. Security measures include access control, private storage flows for inquiry photos, server-side validation, rate limiting, and database row-level security where applicable.

PAIA requests may be subject to prescribed fees where applicable. Requesters should use the current Information Regulator forms and guidance before submitting a request.

This manual is made available on the website. It is draft wording and requires Kimberly/legal approval before being treated as final.